Search found 4 matches

by andreas.panozzo
10 Nov 2021, 08:40
Forum: Customizations
Topic: How to hide 'Duplicate ID' field
Replies: 3
Views: 10677

Re: How to hide 'Duplicate ID' field

It works!
Many thanks.
Andreas
by andreas.panozzo
09 Nov 2021, 13:41
Forum: Customizations
Topic: How to hide 'Duplicate ID' field
Replies: 3
Views: 10677

How to hide 'Duplicate ID' field

Hello,
I'd like to hide 'Duplicate ID' filed on the Resolve issue tab.
Please, some one could suggest me a way for that?

Thanks in advance.
Andreas
by andreas.panozzo
23 Dec 2020, 13:19
Forum: Customizations
Topic: Selecting required fields on resolve a case
Replies: 3
Views: 5433

Re: Selecting required fields on resolve a case

Thanks for your answer.. but no.
I want to hide system fields like 'Resolution' that I don't want to fill.
See attached file.
BR
by andreas.panozzo
23 Dec 2020, 12:31
Forum: Customizations
Topic: Selecting required fields on resolve a case
Replies: 3
Views: 5433

Selecting required fields on resolve a case

Hello,
when I change the status of a case to Resolved, system requires to define a set of fields.
How to remove from this set the Resolution field?
Thanks in advance