Replying to email notification when using multiple emailboxes in EmailReporting plugin

This plugin allows you to report an issue in MantisBT by sending an email to a particular mail account

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fahmad
Posts: 1
Joined: Mar 17, 2020 6:35 am

Replying to email notification when using multiple emailboxes in EmailReporting plugin

Post by fahmad »

I have installed MantisBT(2.24.0) and Email Reporting(0.10.1) plugin in our local data center. I was able to setup both email notification as well as email reporting and I am able to send email notification and report issues through email.

The reporter is able to add note by replying to the notification he receives in his email when only 1 emailbox is configured in EmailReporting and both email notification as well as email reporting are configured to use same user/credentials.

I am unable to comprehend how things will work in the scenario mentioned below.

Email Notification Setting:
$g_smtp_username = 'xyz@mydomain.com

Email Reporting Plugin:
Configured two IMAP emailboxes:
  1. email1@mydomain.com
  2. email2@mydomain.com

In this case smtp(notification) user and imap(email reporting) users are different, when a reporter will reply over to the notification he will always reply to xyz@mydomain.com(as it will always be the sender) irrespective of whether the issue was reported to email id email1@mydomain.com or email2@mydomain.com initially, as a result the note will not be added the issue.

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